Products | Cloud PBX | IVR
IVR
It is highly likely that you have used one of these in the past. You know how they go... "Welcome to (COMPANY NAME) - Please press 1 for sales, 2 for accounts, 3 for support or hold for the reception."![](images/ivr.jpg)
Why do companies use an IVR service?
Some companies use an IVR system to disguise the size of the business. There may only be 1 person at the company and all 4 options get routed to them. This can make the company look bigger that it really is.Our IVR service is limited to 10 options (zero to 9 on the keypad) but we can create multiple levels of IVR. This means you can have 3 options "press 2 for sales etc" and one you have pressed your option you can have a 2nd selection to make. These are called complex IVR's and if you need one of these please contact us regarding the build.